Do you offer Free Shipping?

For orders placed on or before the designated cut-off time and utilizing Royal Mail, please anticipate your package within 2-4 business days (excluding holidays and weekends). Meanwhile, for APC's 24-hour shipping courier, all orders placed before ou

For orders placed on or before the designated cut-off time and utilizing Royal Mail, please anticipate your package within 2-4 business days (excluding holidays and weekends).Meanwhile, for APC&apos;s 24-hour shipping courier, all orders placed before our 12 pm cut-off time will be processed and shipped on the same day. Orders placed after 12 pm will be processed and shipped the following day (excluding holidays and weekends). If you have any questions or concerns regarding your order, please contact our customer service at orders@balancecoffee.co.uk

How Long Will My Order Take?

For all packages sent using Royal Mail you may track it here: https://www.royalmail.com/track-your-item#/. For redelivery concerns, we highly suggest that you request here: https://www.royalmail.com/receiving-mail/redelivery. For all packages sent us

For all packages sent using Royal Mail&#xA0;you may track it here: <a data-fr-linked="true" href="https://www.royalmail.com/track-your-item#/">https://www.royalmail.com/track-your-item#/</a>For redelivery concerns, we highly suggest that you request here: <a data-fr-linked="true" href="https://www.royalmail.com/receiving-mail/redelivery">https://www.royalmail.com/receiving-mail/redelivery</a>&#xA0; &#xA0;&#xA0;For all packages sent using our APC overnight delivery: <a data-fr-linked="true" href="https://apc-overnight.com/receiving-a-parcel/tracking">https://apc-overnight.com/receiving-a-parcel/tracking</a>For redelivery concerns, we highly suggest that you request here:<a data-fr-linked="true" href="https://apc-overnight.com/receiving-a-parcel/re-schedule-delivery">https://apc-overnight.com/receiving-a-parcel/re-schedule-delivery</a>

How I can I track my order?

For orders that haven't been processed by our roastery yet, we're delighted to help and replace them with the coffee you prefer. Once an order has been processed and shipped, though, we're unable to make changes or replacements. Nevertheless, you hav

For orders that haven&apos;t been processed by our roastery yet, we&apos;re delighted to help and replace them with the coffee you prefer. Once an order has been processed and shipped, though, we&apos;re unable to make changes or replacements.Nevertheless, you have the option to send back the coffee to us (with shipping costs covered by you), and once we&apos;ve successfully received the return at our roastery, we&apos;ll happily send out the preferred coffee free of charge.To initiate a return, please get in touch with our customer service team at <a data-fr-linked="true" href="mailto:orders@balancecoffee.co.uk">orders@balancecoffee.co.uk</a>.

Can I still Change my Order?

Home

Earn Rewards

Brewing Guides

Coffee Blog

Balance Coffee

Shipping, Tracking and Delivery

How to Create my Balance Coffee Account?

How to reset my password?

How do I update/change my personal information?

How do I change or update my payment method?

Account

I have Issues on my Purchased Equipment

Equipment

I am not happy with the taste of my coffee, Can I ask for a refund?

I'm a New Customer, can I get Discount?

Do you offer samples?

Can I consume whilst I'm pregnant?

What are the types of grinds available?

I’m a first-time customer, what should I try?

I have entered the wrong shipping address, what to do?

GENERAL FAQS

How to amend or swap products from my Subscription?

How to skip my upcoming shipment schedule?

How do I change the frequency of my subscription?

How to pause my subscription?

Subscription

Mushroom Elixirs

Grind Type Issue

How Do I store my coffee?

Recyling

Espresso Taste Guide - Essential Checklist

Coffee Query

I want to work with Balance to promote your products, how do you work?

Collaboration

I received a damaged/opened bag of coffee, what to do?