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Balance Coffee

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Head to balancecoffee.co.uk, click the account icon in the top right, and sign in or create an account. Your account is where you manage your orders, subscriptions, and rewards. You can log in or create your account here.

How do I create an account or log in?

Subscriptions & Account

Amending Your Subscription and Account

Who are Balance Coffee?

Where can I read customer reviews?

How do you approach sustainability?

Do you lab test your coffee?

How do you source your coffee?

Our Story & Values

Are your pods compatible with my Nespresso machine?

Which Nespresso machines work with your pods?

How do our pods compare to other brands?

How do I get the best results from your pods?

Coffee Pods

What are the Balance Coffee Mushroom elixirs?

What is Lion's Mane mushroom?

Are the elixirs safe to take daily?

How do I use the elixirs?

What are the ingredients in the elixirs?

Mushroom Elixirs

I have Issues on my Purchased Equipment

Equipment

What coffees do you sell?

How do I choose the right grind?

Is your coffee organic?

Is your coffee pesticide or toxin-free?

Do you offer decaf or caffeine-free options?

How do I store my coffee?

Do you offer samples?

Can I consume your products while pregnant?

My coffee isn't flowing properly through my machine.

My coffee tastes too bitter, sour, or strong.

Where can I find brewing guides?

Recycling

Beans & Ground

Our Products

What's the status of my order?

Do you offer Free Shipping?

What are your dispatch cut-off times?

Can I change or cancel my order?

I received the wrong item or something is missing.

My order arrived damaged.

How do I track my order?

Can I send Balance Coffee as a gift?

Can I buy a gift subscription?

Gifting

Orders & Delivery

How do I return an item?

Can I exchange a product?

How do I get a refund?

I'm not happy with the taste, can I get a refund?

Returns & Refunds

How do I update/change my personal information?

How to amend or swap products from my Subscription?

How to skip my upcoming shipment schedule?

How do I change the frequency of my subscription?

How to pause my subscription?

How do I Cancel or Re-activate my Subscription?

How do I change or update my payment method?

How do subscriptions work?

How do I manage my subscription?

What is the subscription for?

Different Subscriptions

About Your Subscription

I want to work with Balance to promote your products, how do you work?

Do you offer wholesale or bulk orders?

I'd like to collaborate with Balance Coffee.

I'm a journalist or blogger,  who do I contact?

Partnerships & Collaborations

Do you offer a student discount?

My discount code isn't working.

Promotions & Discounts

How do I create an account or log in?Updated 22 days ago