Check our Help Center and FAQ's for quick answers. If you still need assistance, use the form above and our team aims to reply within 24 hours, Monday to Sunday.

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Balance Coffee

If your order hasn&apos;t been dispatched yet, we can usually amend or cancel it and email orders@balancecoffee.co.uk as quickly as possible.Once your order has been dispatched, we&apos;re unable to make changes. If you&apos;d like to return it, please see our Returns &amp; Refunds section below.Our full<a href="https://balancecoffee.co.uk/policies/refund-policy" style="text-decoration:none;" target="_blank" rel="noopener noreferrer">&#xA0;Refund Policy</a>&#xA0;has all the details on what&apos;s covered.

If your order hasn't been dispatched yet, we can usually amend or cancel it and email orders@balancecoffee.co.uk as quickly as possible. Once your order has been dispatched, we're unable to make changes. If you'd like to return it, please see our Ret

Can I change or cancel my order?

Orders & Delivery

Who are Balance Coffee?

Where can I read customer reviews?

How do you approach sustainability?

Do you lab test your coffee?

How do you source your coffee?

Our Story & Values

Are your pods compatible with my Nespresso machine?

Which Nespresso machines work with your pods?

How do our pods compare to other brands?

How do I get the best results from your pods?

Coffee Pods

What are the Balance Coffee Mushroom elixirs?

What is Lion's Mane mushroom?

Are the elixirs safe to take daily?

How do I use the elixirs?

What are the ingredients in the elixirs?

Mushroom Elixirs

I have Issues on my Purchased Equipment

Equipment

What coffees do you sell?

How do I choose the right grind?

Is your coffee organic?

Is your coffee pesticide or toxin-free?

Do you offer decaf or caffeine-free options?

How do I store my coffee?

Do you offer samples?

Can I consume your products while pregnant?

My coffee isn't flowing properly through my machine.

My coffee tastes too bitter, sour, or strong.

Where can I find brewing guides?

Recycling

Beans & Ground

Our Products

What's the status of my order?

Do you offer Free Shipping?

What are your dispatch cut-off times?

I received the wrong item or something is missing.

My order arrived damaged.

How do I track my order?

Can I send Balance Coffee as a gift?

Can I buy a gift subscription?

Gifting

How do I return an item?

Can I exchange a product?

How do I get a refund?

I'm not happy with the taste, can I get a refund?

Returns & Refunds

How do I update/change my personal information?

How do I create an account or log in?

How to amend or swap products from my Subscription?

How to skip my upcoming shipment schedule?

How do I change the frequency of my subscription?

How to pause my subscription?

How do I Cancel or Re-activate my Subscription?

Amending Your Subscription and Account

How do I change or update my payment method?

How do subscriptions work?

How do I manage my subscription?

What is the subscription for?

Different Subscriptions

About Your Subscription

Subscriptions & Account

I want to work with Balance to promote your products, how do you work?

Do you offer wholesale or bulk orders?

I'd like to collaborate with Balance Coffee.

I'm a journalist or blogger,  who do I contact?

Partnerships & Collaborations

Do you offer a student discount?

My discount code isn't working.

Promotions & Discounts

Can I change or cancel my order?Updated 20 days ago