Orders & Delivery

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What's the status of my order?

Track your order using the link in your dispatch confirmation email — this gives you real-time updates direct from our courier. If your tracking hasn't moved in 72 hours, email [email protected] and we'll look into it straight away. You can

Do you offer Free Shipping?

Absolutely, we offer free UK shipping on all orders over £25. Orders below £25 will have a standard delivery charge applied at checkout. Free shipping applies automatically once your basket total reaches £25 or more. We ship using Royal Mail, and you

What are your dispatch cut-off times?

• Royal Mail (2–5 working days): same-day dispatch for orders placed before 2pm. • APC next-day delivery: same-day dispatch for orders placed before 12 noon. Orders placed after these times will go out the next working day. Please note our couriers d

Can I change or cancel my order?

If your order hasn't been dispatched yet, we can usually amend or cancel it — email [email protected] as quickly as possible. Once your order has been dispatched, we're unable to make changes. If you'd like to return it, please see our Retur

I received the wrong item or something is missing.

We're really sorry about that. Please email [email protected] with your order number and a photo if applicable — we'll get it sorted as quickly as possible, whether that's a resend or a refund. You can also reach us directly through our cont

My order arrived damaged.

Please email [email protected] with your order number and a photo of the damage. We'll arrange a replacement or refund promptly — we're sorry this happened. Our Refund Policy covers all the details. You can also get in touch via our contact

How do I track my order?

Your tracking number is included in your dispatch confirmation email. Use it to follow your order in real time. Track via Royal Mail here or APC here depending on your delivery method. If you need to arrange a redelivery, both courier sites let you d