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Balance Coffee

Please email orders@balancecoffee.co.uk with your order number and a photo of the damage. We&apos;ll arrange a replacement or refund promptly &#x2014; we&apos;re sorry this happened.Our<a href="https://balancecoffee.co.uk/policies/refund-policy" style="text-decoration:none;" target="_blank" rel="noopener noreferrer">&#xA0;Refund Policy</a>&#xA0;covers all the details. You can also get in touch via<a href="https://balancecoffee.co.uk/pages/contact" style="text-decoration:none;" target="_blank" rel="noopener noreferrer">&#xA0;our contact page</a>.

Please email orders@balancecoffee.co.uk with your order number and a photo of the damage. We'll arrange a replacement or refund promptly — we're sorry this happened. Our Refund Policy covers all the details. You can also get in touch via our contact

My order arrived damaged.

Orders & Delivery

Who are Balance Coffee?

Where can I read customer reviews?

How do you approach sustainability?

Do you lab test your coffee?

How do you source your coffee?

Our Story & Values

What coffees do you sell?

How do I choose the right grind?

Is your coffee organic?

Is your coffee pesticide or toxin-free?

Do you offer decaf or caffeine-free options?

How do I store my coffee?

Do you offer samples?

Can I consume your products while pregnant?

My coffee isn't flowing properly through my machine.

My coffee tastes too bitter, sour, or strong.

Where can I find brewing guides?

Recycling

Beans & Ground

Are your pods compatible with my Nespresso machine?

Which Nespresso machines work with your pods?

How do our pods compare to other brands?

How do I get the best results from your pods?

Coffee Pods

What are the Balance Coffee Mushroom elixirs?

What is Lion's Mane mushroom?

Are the elixirs safe to take daily?

How do I use the elixirs?

What are the ingredients in the elixirs?

Mushroom Elixirs

What's the status of my order?

Do you offer Free Shipping?

What are your dispatch cut-off times?

Can I change or cancel my order?

I received the wrong item or something is missing.

How do I track my order?

Can I send Balance Coffee as a gift?

Can I buy a gift subscription?

Gifting

How do I return an item?

Can I exchange a product?

How do I get a refund?

I'm not happy with the taste — can I get a refund?

Returns & Refunds

How do I update/change my personal information?

How do I create an account or log in?

How to amend or swap products from my Subscription?

How to skip my upcoming shipment schedule?

How do I change the frequency of my subscription?

How to pause my subscription?

How do I Cancel or Re-activate my Subscription?

Amending Your Subscription and Account

How do I change or update my payment method?

How do subscriptions work?

How do I manage my subscription?

What is the subscription for?

Different Subscriptions

About Your Subscription

Subscriptions & Account

I want to work with Balance to promote your products, how do you work?

Do you offer wholesale or bulk orders?

I'd like to collaborate with Balance Coffee.

I'm a journalist or blogger — who do I contact?

Partnerships & Collaborations

I have Issues on my Purchased Equipment

Equipment

My order arrived damaged.Updated a day ago