Check our Help Center and FAQ's for quick answers. If you still need assistance, use the form above and our team aims to reply within 24 hours, Monday to Sunday.

Home

Earn Rewards

Brewing Guides

Coffee Blog

Balance Coffee

<p id="isPasted">Absolutely! We have a dedicated gifting range and from one-off gift orders to gift subscriptions. It&apos;s a brilliant present for any coffee lover.</p><p>Browse <a href="https://balancecoffee.co.uk/collections/coffee-gifts" target="_blank" rel="noopener noreferrer">our full coffee gifts range</a> to find something they&apos;ll love. Our <a href="https://balancecoffee.co.uk/products/espresso-taster-pack" target="_blank" rel="noopener noreferrer">Coffee Starter Bundle</a> is a favourite as a gift and three best-sellers in one box.</p>

Absolutely! We have a dedicated gifting range and from one-off gift orders to gift subscriptions. It's a brilliant present for any coffee lover. Browse our full coffee gifts range to find something they'll love. Our Coffee Starter Bundle is a favouri

Can I send Balance Coffee as a gift?

Orders & Delivery

Gifting

Who are Balance Coffee?

Where can I read customer reviews?

How do you approach sustainability?

Do you lab test your coffee?

How do you source your coffee?

Our Story & Values

Are your pods compatible with my Nespresso machine?

Which Nespresso machines work with your pods?

How do our pods compare to other brands?

How do I get the best results from your pods?

Coffee Pods

What are the Balance Coffee Mushroom elixirs?

What is Lion's Mane mushroom?

Are the elixirs safe to take daily?

How do I use the elixirs?

What are the ingredients in the elixirs?

Mushroom Elixirs

I have Issues on my Purchased Equipment

Equipment

What coffees do you sell?

How do I choose the right grind?

Is your coffee organic?

Is your coffee pesticide or toxin-free?

Do you offer decaf or caffeine-free options?

How do I store my coffee?

Do you offer samples?

Can I consume your products while pregnant?

My coffee isn't flowing properly through my machine.

My coffee tastes too bitter, sour, or strong.

Where can I find brewing guides?

Recycling

Beans & Ground

Our Products

What's the status of my order?

Do you offer Free Shipping?

What are your dispatch cut-off times?

Can I change or cancel my order?

I received the wrong item or something is missing.

My order arrived damaged.

How do I track my order?

Can I buy a gift subscription?

How do I return an item?

Can I exchange a product?

How do I get a refund?

I'm not happy with the taste, can I get a refund?

Returns & Refunds

How do I update/change my personal information?

How do I create an account or log in?

How to amend or swap products from my Subscription?

How to skip my upcoming shipment schedule?

How do I change the frequency of my subscription?

How to pause my subscription?

How do I Cancel or Re-activate my Subscription?

Amending Your Subscription and Account

How do I change or update my payment method?

How do subscriptions work?

How do I manage my subscription?

What is the subscription for?

Different Subscriptions

About Your Subscription

Subscriptions & Account

I want to work with Balance to promote your products, how do you work?

Do you offer wholesale or bulk orders?

I'd like to collaborate with Balance Coffee.

I'm a journalist or blogger,  who do I contact?

Partnerships & Collaborations

Do you offer a student discount?

My discount code isn't working.

Promotions & Discounts

Can I send Balance Coffee as a gift?Updated 22 days ago