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Balance Coffee

Before dispatch, our Roastery Team carefully packs and seals every order to ensure freshness. Once your parcel is handed over to our courier partners (Royal Mail or APC), we no longer have direct control over handling, and we sincerely apologise on their behalf for any inconvenience caused. If you receive a damaged item, please take a clear photo and reach out to our Customer Care Team via the <a href="https://balancecoffee.co.uk/pages/contact" target="_blank" rel="noopener noreferrer">Contact Us</a> page. We&#x2019;ll immediately assist you and arrange a suitable resolution.

Before dispatch, our Roastery Team carefully packs and seals every order to ensure freshness. Once your parcel is handed over to our courier partners (Royal Mail or APC), we no longer have direct control over handling, and we sincerely apologise on t

I received a damaged/opened bag of coffee, what to do?

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I received a damaged/opened bag of coffee, what to do?Updated 8 days ago