Common FAQ'S
What's the status of my Order?
If you’d like to check the status of your order, simply use the tracking link provided in your confirmation email. This will show real‑time updates from our courier partners, Royal Mail or APC. If tracking hasn’t updated within 72 hours, our team wil
How can I cancel my Order?
To cancel an order, log into your Balance Coffee account and select the relevant order. If it hasn’t yet been dispatched, you’ll be able to cancel directly. Once an order has shipped, please contact us immediately and we’ll advise you on the returns
I ordered only one time. How do I cancel the subscription?
Before you decide to cancel completely, we highly recommend flexible options that may better suit your needs by going to your account:. 1. Skip a delivery whenever you don’t need coffee. 2. Edit frequency (e.g. every 60 days instead of monthly). 3. P
I received a damaged/opened bag of coffee, what to do?
Before dispatch, our Roastery Team carefully packs and seals every order to ensure freshness. Once your parcel is handed over to our courier partners (Royal Mail or APC), we no longer have direct control over handling, and we sincerely apologise on t
There are missing free gifts on my order.
If you notice that a free item is missing from your purchase, first compare your order confirmation with the products you received. On occasions where a free item is out of stock, we’ll usually replace it with a different gift to ensure you still rec
How to Add or Edit my payment method?
Log in on your account and scroll down to the Billing section if you don't have a payment method you can just Add Payment details. Of if you already have one beside your name you can seed Edit and or Add back up card.
I entered the wrong shipping address, what should I do?
If your order has not yet been processed and shipped by our roastery, we can update the shipping address to ensure it reaches the correct destination. Once the order has been dispatched and you’ve received tracking information via email, we’re unable
I’m a first-time customer, what should I try?
We highly recommend our Balance Starter Bundle. You can also check out our Lions Mane Mushroom
I am not happy with the taste of my coffee, Can I ask for a refund?
It’s not uncommon to find a coffee that isn’t quite to your liking. Coffee is very subjective and you’ll need to experiment with our range until you find the one you love. We recommend sampling our Espresso Taster Pack if you’re into chocolatey coffe
I'm a New Customer, can I get Discount?
New customer?. Navigate to the bottom section of the website and you'll find a prompt to visit the HOME page. Join our newsletter to get a £5 welcome code direct to your inbox.
Do you offer samples?
We're excited to announce that, although we're unable to provide samples at present, we warmly invite our valued UK customers to explore our extensive selection of coffee products. Your feedback and inquiries about taste or any other concerns are hig
Can I consume whilst I'm pregnant?
Kindly consult and verify with your obstetrician-gynecologist (OB-GYN) or healthcare provider, please.
What are the types of grinds available?
Here are the different grinds available for you.
Recycling
We take great pride in being among the finest purveyors of sustainable coffee in the United Kingdom. At the onset of 2021, we made a transition to employing 100% recyclable packaging, furthering our commitment to operating in an environmentally consc
How do I store my coffee?
Our coffee bags come with a re-seal which keeps the coffee pretty fresh. However, we’d always recommend storing coffee in an airtight container to keep it as fresh as possible. We also recommend buying a coffee storage container. A glass jar with a s