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Balance Coffee

New customer?&#xA0; <span id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Navigate to the bottom section of the website and you&apos;ll find a prompt to visit the&#xA0;<span id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://balancecoffee.co.uk/">HOME page.</a><span id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;Join our newsletter to get a &#xA3;5 welcome code direct to your inbox.&#xA0;<img src="https://attachments.gorgias.help/qgaXzxaVko6vDWOp/hc/gpGJBxpJoK2YXZA5/2024040805-fb831640-edb9-4fb7-92c2-3ebf419ad691-untitled.jpg" style="width: 634px;" class="fr-fic fr-dib">

New customer?. Navigate to the bottom section of the website and you'll find a prompt to visit the HOME page. Join our newsletter to get a £5 welcome code direct to your inbox.

I'm a New Customer, can I get Discount?

Common FAQ'S

Grind Issue / Coffee Not Flowing Properly

Brewing Help - Your Essential Checklist

How do I store my coffee?

Coffee Taste Issue

Do you offer Free Shipping?

How Long Will My Order Take?

How I can I track my order?

Can I still Change my Order?

Shipping, Tracking and Delivery

How to Create my Balance Coffee Account?

How to reset my password?

How do I update/change my personal information?

How do I change or update my payment method?

Account

I have Issues on my Purchased Equipment

Equipment

I am not happy with the taste of my coffee, Can I ask for a refund?

Do you offer samples?

Can I consume whilst I'm pregnant?

What are the types of grinds available?

I’m a first-time customer, what should I try?

I have entered the wrong shipping address, what to do?

Recycling

How to amend or swap products from my Subscription?

How to skip my upcoming shipment schedule?

How do I change the frequency of my subscription?

How to pause my subscription?

Subscription

Mushroom Elixirs

I want to work with Balance to promote your products, how do you work?

Collaboration

I received a damaged/opened bag of coffee, what to do?

I'm a New Customer, can I get Discount?Updated a year ago