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If you&#x2019;d like to check the status of your order, simply use the tracking link provided in your confirmation email. This will show real&#x2011;time updates from our courier partners, Royal Mail or APC. If tracking hasn&#x2019;t updated within 72 hours, our team will be happy to assist you by reaching our <a href="https://balancecoffee.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">Contact Us page.</a> &#x2705;

If you’d like to check the status of your order, simply use the tracking link provided in your confirmation email. This will show real‑time updates from our courier partners, Royal Mail or APC. If tracking hasn’t updated within 72 hours, our team wil

What's the status of my Order?

Common FAQ'S

How can I cancel my Order?

I ordered only one time. How do I cancel the subscription?

I received a damaged/opened bag of coffee, what to do?

There are missing free gifts on my order.

How to Add or Edit my payment method?

I entered the wrong shipping address, what should I do?

I’m a first-time customer, what should I try?

I am not happy with the taste of my coffee, Can I ask for a refund?

I'm a New Customer, can I get Discount?

Do you offer samples?

Can I consume whilst I'm pregnant?

What are the types of grinds available?

Recycling

How do I store my coffee?

How to Create my Balance Coffee Account?

How to reset my password?

How do I update/change my personal information?

How do I change or update my payment method?

Account Management

How Long Will My Order Take?

How I can I track my order?

Can I still Change my Order?

Shipping, Tracking and Delivery

How to amend or swap products from my Subscription?

How to skip my upcoming shipment schedule?

How do I change the frequency of my subscription?

How to pause my subscription?

Subscription

How should I store my coffee after opening the bag?

Grind Issue / Coffee Not Flowing Properly

Brewing Help - Your Essential Checklist

About Your Coffee

I have Issues on my Purchased Equipment

Equipment

Mushroom Elixirs

I want to work with Balance to promote your products, how do you work?

Collaboration

What's the status of my Order?Updated 2 days ago