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Balance Coffee

<p id="isPasted">Coffee taste is personal and it can take a bit of experimenting to find your perfect match. We offer a 60-day risk-free guarantee and we&apos;ll sort it out.</p><p>Email orders@balancecoffee.co.uk and we&apos;ll help.&#xA0;<a href="https://balancecoffee.co.uk/pages/quiz" target="_blank" rel="noopener noreferrer">Our coffee quiz</a> can also point you to a better match, and our&#xA0;<a href="https://balancecoffee.co.uk/products/espresso-taster-pack" target="_blank" rel="noopener noreferrer">Coffee Starter Bundle</a> lets you try several blends without overcommitting.</p>

Coffee taste is personal and it can take a bit of experimenting to find your perfect match. We offer a 60-day risk-free guarantee and we'll sort it out. Email orders@balancecoffee.co.uk and we'll help. Our coffee quiz can also point you to a better m

I'm not happy with the taste, can I get a refund?

Returns & Refunds

Who are Balance Coffee?

Where can I read customer reviews?

How do you approach sustainability?

Do you lab test your coffee?

How do you source your coffee?

Our Story & Values

Are your pods compatible with my Nespresso machine?

Which Nespresso machines work with your pods?

How do our pods compare to other brands?

How do I get the best results from your pods?

Coffee Pods

What are the Balance Coffee Mushroom elixirs?

What is Lion's Mane mushroom?

Are the elixirs safe to take daily?

How do I use the elixirs?

What are the ingredients in the elixirs?

Mushroom Elixirs

I have Issues on my Purchased Equipment

Equipment

What coffees do you sell?

How do I choose the right grind?

Is your coffee organic?

Is your coffee pesticide or toxin-free?

Do you offer decaf or caffeine-free options?

How do I store my coffee?

Do you offer samples?

Can I consume your products while pregnant?

My coffee isn't flowing properly through my machine.

My coffee tastes too bitter, sour, or strong.

Where can I find brewing guides?

Recycling

Beans & Ground

Our Products

What's the status of my order?

Do you offer Free Shipping?

What are your dispatch cut-off times?

Can I change or cancel my order?

I received the wrong item or something is missing.

My order arrived damaged.

How do I track my order?

Can I send Balance Coffee as a gift?

Can I buy a gift subscription?

Gifting

Orders & Delivery

How do I return an item?

Can I exchange a product?

How do I get a refund?

How do I update/change my personal information?

How do I create an account or log in?

How to amend or swap products from my Subscription?

How to skip my upcoming shipment schedule?

How do I change the frequency of my subscription?

How to pause my subscription?

How do I Cancel or Re-activate my Subscription?

Amending Your Subscription and Account

How do I change or update my payment method?

How do subscriptions work?

How do I manage my subscription?

What is the subscription for?

Different Subscriptions

About Your Subscription

Subscriptions & Account

I want to work with Balance to promote your products, how do you work?

Do you offer wholesale or bulk orders?

I'd like to collaborate with Balance Coffee.

I'm a journalist or blogger,  who do I contact?

Partnerships & Collaborations

Do you offer a student discount?

My discount code isn't working.

Promotions & Discounts

I'm not happy with the taste, can I get a refund?Updated 21 days ago