Returns & Refunds
How do I return an item?
Email [email protected] with your order number and reason for return. We'll confirm eligibility and guide you through the process online. Please note: opened coffee bags cannot be returned for hygiene reasons unless the product is faulty or
Can I exchange a product?
Yes, if you've ordered the wrong grind or would like to swap to a different blend, email [email protected] with your order details and we'll help. If you're not sure which blend is right for you, our coffee quiz is a quick way to find your m
How do I get a refund?
Once we've confirmed an issue or received and inspected a return, we'll process your refund to your original payment method. Please allow a few working days for this to appear. We also offer a 30-day risk-free guarantee on all orders. Our full Refund
I'm not happy with the taste — can I get a refund?
Coffee taste is personal and it can take a bit of experimenting to find your perfect match. We offer a 60-day risk-free guarantee and we'll sort it out. Email [email protected] and we'll help. Our coffee quiz can also point you to a better m