Check our Help Center and FAQ's for quick answers. If you still need assistance, use the form above and our team aims to reply within 24 hours, Monday to Sunday.

Home

Earn Rewards

Brewing Guides

Coffee Blog

Balance Coffee

<p id="isPasted">Balance Coffee is a UK-based, online-only speciality coffee brand founded by James Bellis. We&apos;re on a mission to make clean, healthy, toxin-free coffee the standard &#x2014; every blend is independently lab-tested and ethically sourced.</p><p>Read the full founder story on&#xA0;<a href="https://balancecoffee.co.uk/pages/our-story" target="_blank" rel="noopener noreferrer">our Our Story page</a>. And if you&apos;d like to see what our customers think, we have over 1,000 reviews on&#xA0;<a href="https://balancecoffee.co.uk/pages/balance-coffee-reviews" target="_blank" rel="noopener noreferrer">our reviews page</a>.</p>

Balance Coffee is a UK-based, online-only speciality coffee brand founded by James Bellis. We're on a mission to make clean, healthy, toxin-free coffee the standard — every blend is independently lab-tested and ethically sourced. Read the full founde

Who are Balance Coffee?

Our Story & Values

Where can I read customer reviews?

How do you approach sustainability?

Do you lab test your coffee?

How do you source your coffee?

What coffees do you sell?

How do I choose the right grind?

Is your coffee organic?

Is your coffee pesticide or toxin-free?

Do you offer decaf or caffeine-free options?

How do I store my coffee?

Do you offer samples?

Can I consume your products while pregnant?

My coffee isn't flowing properly through my machine.

My coffee tastes too bitter, sour, or strong.

Where can I find brewing guides?

Recycling

Beans & Ground

Are your pods compatible with my Nespresso machine?

Which Nespresso machines work with your pods?

How do our pods compare to other brands?

How do I get the best results from your pods?

Coffee Pods

What are the Balance Coffee Mushroom elixirs?

What is Lion's Mane mushroom?

Are the elixirs safe to take daily?

How do I use the elixirs?

What are the ingredients in the elixirs?

Mushroom Elixirs

What's the status of my order?

Do you offer Free Shipping?

What are your dispatch cut-off times?

Can I change or cancel my order?

I received the wrong item or something is missing.

My order arrived damaged.

How do I track my order?

Can I send Balance Coffee as a gift?

Can I buy a gift subscription?

Gifting

Orders & Delivery

How do I return an item?

Can I exchange a product?

How do I get a refund?

I'm not happy with the taste — can I get a refund?

Returns & Refunds

How do I update/change my personal information?

How do I create an account or log in?

How to amend or swap products from my Subscription?

How to skip my upcoming shipment schedule?

How do I change the frequency of my subscription?

How to pause my subscription?

How do I Cancel or Re-activate my Subscription?

Amending Your Subscription and Account

How do I change or update my payment method?

How do subscriptions work?

How do I manage my subscription?

What is the subscription for?

Different Subscriptions

About Your Subscription

Subscriptions & Account

I want to work with Balance to promote your products, how do you work?

Do you offer wholesale or bulk orders?

I'd like to collaborate with Balance Coffee.

I'm a journalist or blogger — who do I contact?

Partnerships & Collaborations

I have Issues on my Purchased Equipment

Equipment

Who are Balance Coffee?Updated a day ago