Beans & Ground
What coffees do you sell?
We sell specialty-grade, 100% toxin-free coffee available as whole bean or ground. Our ground options come in espresso, Aeropress, and filter/cafetière grind sizes. Not sure where to start? take our quick coffee quiz and we'll point you in the right
How do I choose the right grind?
• Whole bean — grind fresh at home to your preference. • Espresso — for most portafilter espresso machines. • Aeropress/Moka pot — slightly coarser; also great if your machine struggles with the espresso grind. • Filter/cafetière — for French press,
Is your coffee organic?
Our coffee is not certified organic, but every single blend is independently lab-tested and verified free from mould, mycotoxins, and pesticides — something most coffee brands can't say. You can read all about our testing standards on our Science pag
Is your coffee pesticide or toxin-free?
Yes — all of our coffee is independently lab-tested and free from mould, mycotoxins, and pesticides. This is one of the core reasons Balance Coffee exists. Head over to our Science page to see exactly how we test and what we're testing for. If you'd
Do you offer decaf or caffeine-free options?
We've had lots of requests for decaf and are actively working on it. In the meantime, if you're looking to cut back on caffeine without sacrificing your morning ritual, our Lion's Mane Coffee is worth a look — it's lower in caffeine and designed to s
How do I store my coffee?
Once opened, store in an airtight, opaque container in a cool, dry cupboard — away from light, heat, and moisture. Avoid the fridge or freezer, as temperature changes introduce unwanted moisture. One of the best ways to always have fresh coffee is a
Do you offer samples?
We don't offer individual samples, but our Coffee Starter Bundle is a brilliant way to try a few of our best-sellers before committing to a full bag or subscription. You can grab the Coffee Starter Bundle here. Or if you're not sure which style of co
Can I consume your products while pregnant?
Please consult your GP or healthcare provider before consuming any caffeinated products during pregnancy. Our Science page has more information about what goes into our coffee and how we source it, which may be helpful context.
My coffee isn't flowing properly through my machine.
This affects a small percentage of customers and is usually an easy fix. Try:. 1. Use slightly less coffee in the basket — overfilling can choke the machine. 2. On your next order, select the Aeropress/Moka pot grind — it's coarser and flows more eas
My coffee tastes too bitter, sour, or strong.
• Too bitter — over-extracted. Try a coarser grind, less coffee, or shorter contact time. • Too sour — under-extracted. Try a finer grind, more coffee, or longer contact time. • Too strong — use more water or less coffee. Also worth checking: filtere
Where can I find brewing guides?
We have full brewing guides covering espresso, filter, cafetière, AeroPress, and more — everything from grind size and ratios to water temperature and technique. Head over to our brewing guides page to find your method. And if you need new equipment
Recycling
We take great pride in being among the finest purveyors of sustainable coffee in the United Kingdom. At the onset of 2021, we made a transition to employing 100% recyclable packaging, furthering our commitment to operating in an environmentally consc